Frequently Asked Questions (FAQ)
Orders
How do I place an order? Browse our collections, select your size and colour, and click "Add to Cart." When you're ready, go to your cart and click "Check out" to complete your purchase securely.
Can I change or cancel my order after placing it? Yes — if your order hasn't been dispatched yet, email us at support@lorrid.co.uk as soon as possible with your order number and we'll do our best to amend or cancel it. Once an order has been dispatched, it can no longer be changed, but you can return it under our Refund Policy.
How can I track my order? Once your order is dispatched, you'll receive a confirmation email with a tracking number. You can also track your order directly on our Track Your Order page.
Shipping
Where do you ship to? We currently ship to addresses within the United Kingdom.
How long does delivery take? Please see our Shipping Policy for current dispatch and delivery timeframes. We update this page whenever our delivery times change.
How much does shipping cost? Shipping rates and any free-shipping thresholds are shown at checkout and detailed on our Shipping Policy page.
Returns & Refunds
What is your return policy? We accept returns in line with UK consumer law. Full details, including the return window and condition requirements, are on our Refund Policy page.
How do I start a return? Email support@lorrid.co.uk with your order number and the reason for return. We'll confirm the return address and next steps by email.
When will I get my refund? Refunds are issued to your original payment method once we've received and inspected the returned item. See our Refund Policy for exact timeframes.
Sizing
How do I know what size to order? Each product page lists the available sizes. If you're unsure which size to choose, email support@lorrid.co.uk with the shoe you're interested in and your usual shoe size (UK, EU, or US), and we'll help you find the right fit.
What if my shoes don't fit? You can return unworn shoes in their original packaging under our Refund Policy for a refund or exchange.
Payments
What payment methods do you accept? We accept major debit and credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna, shown at checkout.
Is it safe to enter my card details on your site? Yes. All payments are processed through Shopify's secure, encrypted checkout system. We do not store your full card details on our servers.
Contact
How do I get in touch with Lorrid? Email us anytime at support@lorrid.co.uk, call us on +44 7868 260111, or visit our Contact Us page. Our support hours are Monday–Friday 9:00 AM–6:00 PM and Saturday 10:00 AM–4:00 PM (GMT/BST). We aim to respond within 24–48 business hours.