Shipping policy
At Lorrid, we are committed to delivering your order safely and efficiently across the United Kingdom.
Where We Ship
We currently ship to addresses within the United Kingdom only. We do not offer international shipping at this time.
Processing Time
All orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Delivery Time
Once dispatched, orders are delivered within 5–10 business days, depending on your location and courier availability. You will receive a dispatch confirmation email with tracking information as soon as your order leaves our fulfilment centre.
Delivery times are estimates, not guarantees, and may occasionally be affected by courier delays, high order volumes, or public holidays.
Shipping Cost
We offer free standard shipping on all UK orders, with no hidden charges or additional fees added at checkout.
Tracking Your Order
Once your order is dispatched, you can track its progress at any time on our Track Your Order page using the tracking number sent to your email.
Incorrect Delivery Details
Please double-check your delivery address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. If you notice an error shortly after placing your order, contact us immediately at support@lorrid.co.uk and we will try to amend it before dispatch.
Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery window, please contact us at support@lorrid.co.uk or call +44 7868 260111 with your order number, and we will investigate with our courier and keep you updated.
Your Right to Cancel
You're entitled to cancel your order within 14 days of receipt under UK consumer law. See our Refund Policy for full details.
Contact Us
If you have any questions about shipping or an existing order, reach us at:
📧 support@lorrid.co.uk 📞 +44 7868 260111
Thank you for shopping with Lorrid.