Terms of service
These Terms of Service ("Terms") govern your use of the website www.lorrid.co.uk (the "Site") and any purchases made through it. By accessing the Site or placing an order, you agree to be bound by these Terms. Please read them carefully.
1. About Us
Lorrid ("we," "us," "our") is an online retailer of men's footwear, operating from 242A Fulham Road, London, SW10 9NA, United Kingdom. You can contact us at support@lorrid.co.uk or +44 7868 260111.
2. Eligibility
By using this Site, you confirm that you are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian.
3. Products and Pricing
We make every effort to display our products and their prices accurately. All prices are shown in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors and to change prices at any time, though this will not affect orders already confirmed. Our full Refund Policy explains your rights to cancel or return an order.
4. Orders and Payment
When you place an order, you are making an offer to purchase the item(s) at the listed price. We will send you an order confirmation email, but this does not guarantee acceptance of your order — we reserve the right to refuse or cancel an order (for example, due to stock unavailability or a pricing error), in which case we will notify you and issue a full refund. We accept the payment methods displayed at checkout, processed securely through Shopify's payment system.
5. Delivery
We aim to dispatch and deliver orders within the timeframes stated on our Shipping Policy page. Delivery times are estimates and not guaranteed; we are not liable for delays caused by circumstances outside our reasonable control, such as courier delays.
6. Your Right to Cancel and Return
As a UK consumer, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason, under the Consumer Contracts Regulations 2013. Full details on how to cancel, return an item, and receive a refund are set out in our Refund Policy.
7. Faulty Goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If an item you receive is faulty or not as described, you may be entitled to a repair, replacement, or refund. See our Refund Policy for how to report an issue.
8. Intellectual Property
All content on this Site — including text, images, logos, and design — is owned by or licensed to Lorrid and is protected by UK copyright and trade mark law. You may not copy, reproduce, or use our content for commercial purposes without our prior written permission.
9. Account Registration
If you create an account with us, you are responsible for keeping your login details confidential and for all activity that occurs under your account. Please notify us immediately at support@lorrid.co.uk if you suspect unauthorised use of your account.
10. Privacy
Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.
11. Limitation of Liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under English law. Subject to that, we are not liable for any indirect or consequential loss arising from your use of the Site.
12. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business or the law. The current version will always be available on this page, and changes will apply to orders placed after the update.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
14. Contact Us
If you have any questions about these Terms, please contact us at support@lorrid.co.uk, call us on +44 7868 260111, or visit our Contact Us page.
Last updated: July 2026