Refund policy
We want you to be happy with your purchase. This policy explains your rights to return items and receive a refund, in line with UK consumer law (the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015).
Your Right to Cancel (14-Day Cooling-Off Period)
You have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, email us at support@lorrid.co.uk with your order number, clearly stating that you wish to cancel.
Returning Your Item
Once you've told us you'd like to return an item:
- Email support@lorrid.co.uk with your order number and the item(s) you're returning.
- We will reply within 24–48 business hours with confirmation and the return address to send your item to.
- You must send the item back to us within 14 days of telling us you wish to cancel.
- Return shipping is free — we cover the cost of returning your item, so there's no charge to you.
Condition of Returned Items
To be eligible for a full refund, items must be:
- Unworn and unused, with all original tags attached
- Returned in the original packaging (including the shoe box, undamaged where possible)
- Accompanied by proof of purchase (order number or confirmation email)
If a returned item shows signs of wear or is missing original packaging, we may deduct an amount from your refund that reflects the reduction in value, in line with the Consumer Contracts Regulations 2013.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 14 days of us receiving the returned goods (or, if earlier, within 14 days of you providing evidence of having sent the item back).
Faulty or Incorrect Items
If your item arrives faulty, damaged, or is not what you ordered, please contact us at support@lorrid.co.uk within 30 days of receipt with photos of the issue. In this case, we will cover the cost of return shipping and offer a full refund, replacement, or repair as appropriate, in line with the Consumer Rights Act 2015.
Exchanges
If you'd like a different size or colour, email us at support@lorrid.co.uk and we will arrange an exchange where stock is available, subject to the same condition requirements as above.
Late or Missing Refunds
If you haven't received your refund within the timeframe above, please first check your bank or payment provider, as processing times can vary. If you still haven't received it, contact us at support@lorrid.co.uk and we'll look into it.
Contact Us
For any questions about returns or refunds, email support@lorrid.co.uk, call us on +44 7868 260111, or visit our Contact Us page.